Refund policy

We hope you love your BLK Sheep purchase. Please choose carefully, as we do not offer returns, exchanges or refunds for change of mind or personal preference.

As fragrance is highly personal, we recommend trying our Sample Set or Mix & Match options if you’re unsure before purchasing a larger format.

This does not affect your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).

To request an eligible return, please contact us at admin@blksheepperfumery.co.nz.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unless otherwise required under the CGA, return shipping is at the customer’s own risk and expense. We recommend using a tracked shipping service, as we cannot issue a refund for a returned item we do not receive.

Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@blksheepperfumery.co.nz.

Your consumer rights

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.